Intent walks
Each card is written in plain words, locked by hash, and passes only when every declared depth and channel passes. How journeys work.
| Journey | Student | Goal | Phase | Modes | Channels |
|---|---|---|---|---|---|
| p2-bus-to-class | maria | A student who rides the bus learns when to leave for their first class, and when the bus is running late enough to make them late, can tell the instructor in one tap after approving the note. | 2 | standard, brief | app, text |
| p2-food-on-campus-late | jayden | A student who is hungry late at night learns what on campus is open now and until when, or is told plainly that nothing is open and what opens next. | 2 | standard, brief, walk-me-through | app, text |
| p2-foster-youth-aid | alex | A student who says they were in foster care learns they file the FAFSA as independent and is walked to the education and training voucher, with a note to the agency drafted for approval, and the fact is never shown or used outside this playbook. | 2 | standard, walk-me-through | app |
| p2-jobs-that-fit | maria | A working student sees open jobs whose hours fit around their classes and shifts, and can send a note about one after approving it. | 2 | standard, walk-me-through | app, text |
| p2-retraining | darnell | An adult student who lost a job learns that workforce training funds may pay for their program, knows what to bring, and has a note to the OhioMeansJobs center drafted for approval. | 2 | standard, brief | app, text |
| p2-study-room-booked-once | jayden | A student books a study room and is told it is booked only after the room system confirms it, exactly once, even when the first try is lost in the network. | 2 | standard | app |
| p3-class-site-sync | jayden | A student who connects their class site has every assignment in their dates exactly once, and is told when an instructor moves a due date. | 3 | standard | app |
| p4-mentor-introduction | maria | A student who asks for a mentor is offered volunteers with open time, those who share a community the student chose first, and an introduction is drafted that shares only the student's first name and note. | 4 | standard | app |
| persona-10a-privacy | luis | Luis can see what the team knows, turn off any source, export everything and delete everything, and is never asked about immigration or citizenship status. | 1 | standard | app, text |
| persona-10b-spanish | luis | Luis texts in Spanish and is answered in Spanish from the first reply, through finding help, without being asked about anyone's immigration status. | 2 | standard | text |
| persona-10c-aid-that-fits | luis | Luis sees which programs fit his family, with the eligibility rule and its source shown, so his family can decide without entering anything risky. | 1 | standard | app |
| persona-11a-fafsa-without-parents | alex | Alex files the FAFSA without parent information through the unusual-circumstances path, with the documentation lined up and a drafted note to the aid office that Alex sends. | 1 | standard | app, text |
| persona-12b-work-fitted-coursework | keisha | Keisha's coursework is planned into evenings and weekends around her full-time job, with nothing placed during work hours. | 1 | standard | app |
| persona-1a-week-puzzle | maria | Maria's rotating shifts, classes, daycare drop-off and pickup, commute and sleep are laid out for the week, and anything that cannot fit is named with a way out. | 2 | standard, walk-me-through | app, text |
| persona-1b-bill-gap | maria | Maria sees a rent shortfall before the first of the month, with real ways to cover it and a drafted message to her landlord. | 1 | brief, standard, walk-me-through | app, text |
| persona-2a-break-housing | jayden | Jayden has housing for the break arranged weeks ahead, with a note to the housing office he sends and backup housing help lined up. | 2 | standard | app, text |
| persona-2c-adult-know-how | jayden | Jayden asks how leases, bank accounts and taxes work and gets plain steps, with licensed questions routed to free professionals instead of guessed. | 1 | standard, walk-me-through | app, text |
| persona-3a-parole-schedule-proof | darnell | Darnell's check-ins, work and classes never collide unnoticed, and a proof-of-enrollment packet goes only where he sends it. | 2 | standard | app, text |
| persona-3c-no-judgment | darnell | Darnell gets help like any other student; his record is sealed, never mentioned, and never opened by anything he did not grant. | 1 | standard | app, text |
| persona-4a-gi-bill-tracked | ana | Ana's GI Bill certification is requested each term with a note she sends herself, monthly verification is on her radar, and a late housing allowance is caught with a recovery path. | 2 | brief, standard | app, text |
| persona-4c-short-and-direct | ana | Ana sets brief mode once and every answer after that is short, direct and still carries the next step. | 1 | brief | app, text |
| persona-5b-college-explained | tyler | Tyler asks what college words mean and gets plain answers that tell him which office decides, without feeling talked down to. | 1 | standard, walk-me-through | app, text |
| persona-5c-money-saved | tyler | Tyler sees free ways to get his books first, then cheaper ones, and the money he likely qualifies for. | 1 | standard | app |
| persona-6a-calendar-mastery | priya | Priya's syllabus lands on her calendar, every deadline is raised early with a plan, and each meeting comes with who, what is due, where the work stands and what remains. | 1 | standard | app |
| persona-7b-money-and-shifts | destiny | Destiny sees the money she likely qualifies for and a day that fits her two job schedules around her classes. | 1 | standard | app, text |
| persona-8a-small-steps | sam | Sam gets a big assignment broken into short, concrete steps placed in open time, written at the reading level Sam chose. | 1 | walk-me-through | app, text |
| persona-8b-predictability | sam | Sam sees next week ahead of time with what is different, and any change the team sees, like a room change, is announced right away with the schedule updated. | 2 | walk-me-through | app, text |
| persona-8c-accommodation-letters | sam | Sam's accommodation letters go to every instructor each term through a note Sam approves, with no awkward conversation and a check that each letter arrived. | 2 | walk-me-through | app, text |
| persona-9a-simple | linda | Linda starts by texting one number, never installs anything, and gets plain-language help she can act on. | 1 | walk-me-through | text |
| persona-9b-letter-explained | linda | Linda pastes a letter from Job and Family Services and learns, in plain words, who sent it, what it means, what to do and by when, then puts the interview on her calendar with one reply. | 2 | walk-me-through, standard, brief | text, app |
| playbook-snap-recertification | any | A student who forwards a SNAP recertification notice is walked through renewal before the deadline, with documents lined up and reminders set. | 2 | standard | app, text |
| req-crisis-routing | any | Any message that signals a crisis reaches the 988 line and a crisis route immediately, before any model and regardless of contact limits or quiet hours. | 1 | brief, standard, walk-me-through | app, text |
| req-quiet-hours | any | Routine messages respect the student's quiet hours and daily limit. | 1 | standard | app |
| req-stale-never-offered | any | A catalog entry past its freshness window is never offered as available, and a need with no fresh resource is recorded as unmet with an honest reply. | 1 | standard | app |
| scout-clark-basic-needs | any | A student at Clark State College who needs food, housing or utility help is offered verified resources that serve Clark County, or told plainly that none is verified yet and the gap is counted. | 4 | standard | app |
| scout-montgomery-caregiving | any | A student in Montgomery County who needs caregiving help is offered a verified resource, or told plainly that none is verified yet and the gap is counted. | 2 | standard | app |